CircleSpeak Support
Effective: 31 July 2026
Product support
Email [email protected] for account access, Care Circle invites, board setup, accessibility, bugs, or product feedback.
Privacy and data requests
Email [email protected] for access, correction, an account-linked export, account deletion, or a suspected privacy incident.
Response targets
- We aim to acknowledge support and privacy requests within two business days.
- We aim to provide a resolution, scope, or next steps within five business days.
- Verified account deletion requests have a 30-day target and receive a completion confirmation.
- Support is monitored during business days and is not a 24/7 service.
Sending a useful report
Include the platform, app version if known, approximate time, and steps that led to the problem. Redact names, faces, health details, and private chat text from screenshots unless essential.
Never email a password, OTP, session token, verification link, or Care Circle invite link.
Not emergency support
A Care Circle alert is a best-effort in-app alert only. It can appear only for active Care Circle members whose CircleSpeak app is open and polling; it does not use push notifications, calls, or guaranteed delivery. CircleSpeak support does not monitor these alerts. For urgent safety or health concerns, contact local emergency or professional services.
Account deletion
Signed-in users can start deletion directly from Profile → Privacy, support, and data → Request account deletion. If you cannot sign in, use the Web deletion route.